Legal

Terms & Conditions

The rules for using Lets Delivery and our other apps and services.

Effective: October 31, 2026Last updated: October 31, 2026

1. Agreement

These Terms & Conditions (“Terms”) are an agreement between you and Xonative Tech (“Xonative”, “we”, “us”), 26 - Kohinoor One, Faisalabad, Pakistan. They apply to the mobile game Lets Delivery (the “Game”) and to our website and related services (together, the “Services”).

By downloading, installing or playing the Game, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

2. Who can play

You must be at least 13 years old to use the Services. If you are under the age of majority where you live, you may only use the Services with the permission of a parent or guardian, who agrees to these Terms on your behalf and is responsible for your use, including any purchases.

3. Your account

  • You can play as a guest or link an account with email and password or Sign in with Apple. Linking an account lets you keep your progress across devices.
  • Guest progress is stored with an anonymous ID. It may be lost if you uninstall the Game or clear its data before linking an account.
  • You are responsible for keeping your login details safe and for everything that happens under your account. Tell us straight away if you think someone else has access to it.
  • Your account is personal. You may not sell, trade, share or transfer it.
  • You can delete your account at any time from Settings › DELETE ACCOUNT in the Game, or as described in our Privacy Policy.

4. Your license to play

Subject to these Terms, we give you a personal, limited, non-exclusive, non-transferable, revocable license to download and use the Game on devices you own or control, for your own non-commercial entertainment. All rights not expressly given to you are reserved by Xonative and its licensors.

5. Coins and virtual items

The Game includes virtual currency (“coins”) and virtual items such as buildings, decorations, vehicles, upgrades and paint jobs (together, “Virtual Items”).

  • Virtual Items are part of your limited license. You do not own them and they are not your property.
  • Virtual Items have no real-world monetary value. They cannot be exchanged for real money, goods or services, or sold or transferred to anyone, inside or outside the Game.
  • We may change, rebalance or remove Virtual Items, prices, rewards and game rules to keep the Game fair and fun.
  • Virtual Items may be lost if your account is deleted or terminated, or if the Game is discontinued, subject to section 11.

6. In-app purchases

  • The Game is free to download. You may buy optional items with real money, such as coin packs, paint packs, starter offers or ad-free access.
  • All purchases are processed by Google Play or the Apple App Store under their terms. We do not receive your payment details.
  • Prices are shown in the store before you buy and may include taxes. Limited-time offers are only available for the period shown.
  • All purchases are final. Because digital items are delivered immediately, you lose any right to cancel once delivery begins, where the law allows this. Refund requests are handled by Google Play or Apple under their own policies.
  • Non-consumable items (for example ad-free access or paint packs) can be restored on the same store account with the “Restore” button in the shop.
  • If a purchase does not arrive, contact us at info@xonative.com with your order number and we will help.

7. Rewarded ads

The Game may offer optional ads that give an in-game reward when watched to the end. Ads are provided by third parties, mainly Google AdMob. We are not responsible for the content of third-party ads or for any website or product they link to. Rewards from ads may be limited per day.

8. Rules of conduct

When using the Services, you agree not to:

  • use cheats, bots, hacks, modified clients or any unauthorized software to gain an advantage;
  • exploit bugs or glitches instead of reporting them to us;
  • copy, modify, decompile, reverse engineer or create derivative works of the Game, except where the law expressly allows it;
  • interfere with our servers or other players, or try to access data or accounts that are not yours;
  • choose a display name that is offensive, hateful, sexual, impersonates someone else or contains personal information of another person;
  • buy, sell or trade accounts or Virtual Items outside the Game;
  • use the Services for any unlawful purpose or in breach of these Terms.

9. Leaderboard

Players with a linked account may appear on the weekly leaderboard, which resets every Monday at 00:00 UTC. Badges such as Weekly Champion are cosmetic and have no monetary value. We may remove entries, reset scores or disqualify players that we reasonably believe were achieved by cheating or breaking these Terms.

10. Ownership

The Game and all of its content, including code, graphics, 3D models, sounds, music, characters, names, logos and the “Lets Delivery” and “Xonative” brands, are owned by Xonative or licensed to us and are protected by intellectual property laws. Some assets are used under license from third parties. Nothing in these Terms transfers any of these rights to you.

If you send us feedback or ideas, you allow us to use them freely without any obligation to you.

11. Updates and availability

  • We may release updates that change, add or remove features. Some updates may be required to keep playing, and the Game may ask you to update before you continue.
  • Parts of the Game need an internet connection, such as account sign-in, cloud saves, the leaderboard, purchases and ads.
  • We aim to keep the Services available, but we do not promise they will always be available or free of errors. We may suspend them for maintenance or for reasons outside our control.
  • We may stop offering the Game. If we do, we will try to give at least 30 days’ notice in the Game or on this website.

12. Suspension and termination

We may suspend or close your account, or remove Virtual Items or leaderboard results, if you seriously or repeatedly break these Terms, if we must do so by law, or to protect other players or the Services. Where reasonable, we will tell you why. You can stop using the Services and delete your account at any time.

13. Disclaimers

The Services are provided “as is” and “as available”. To the fullest extent permitted by law, Xonative disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

Nothing in these Terms limits rights you have under consumer protection laws that cannot be excluded.

14. Limitation of liability

To the fullest extent permitted by law, Xonative will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits or Virtual Items. Our total liability to you for any claim relating to the Services is limited to the greater of the amount you paid us in the 12 months before the claim or USD 50.

Some countries do not allow these limitations, so they may not fully apply to you. We do not limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

15. Indemnity

To the extent permitted by law, you agree to compensate Xonative for claims, losses and costs (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Services.

16. Apple App Store terms

If you downloaded the Game from the Apple App Store, the following also applies:

  • These Terms are between you and Xonative only, not Apple. Xonative, not Apple, is solely responsible for the Game and its content.
  • Your license is limited to using the Game on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
  • Apple has no obligation to provide maintenance or support for the Game.
  • If the Game fails to meet any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the Game. To the maximum extent permitted by law, Apple has no other warranty obligation for the Game.
  • Xonative, not Apple, is responsible for handling any claims relating to the Game, including product liability claims, claims that the Game fails to meet legal or regulatory requirements, and consumer protection or privacy claims.
  • If a third party claims that the Game infringes their intellectual property rights, Xonative, not Apple, is responsible for investigating, defending, settling and discharging that claim.
  • You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

17. Google Play terms

If you downloaded the Game from Google Play, your use is also subject to the Google Play Terms of Service. Google is not responsible for the Game or its content. If these Terms conflict with the Google Play Terms of Service regarding your use of Google Play, the Google Play terms apply.

18. Governing law and disputes

These Terms are governed by the laws of Pakistan. If a dispute arises, please contact us first at info@xonative.com and we will try to resolve it informally within 60 days. If that is not possible, the courts of Faisalabad, Pakistan will have jurisdiction. If you are a consumer living in a country whose laws give you the right to bring a claim in your local courts, nothing in this section takes away that right.

19. General

  • Changes. We may update these Terms. We will change the “Last updated” date and, for important changes, notify you in the Game or on this page. If you keep playing after changes take effect, you accept the new Terms.
  • Entire agreement. These Terms and our Privacy Policy are the full agreement between you and us about the Services.
  • Severability. If any part of these Terms is found unenforceable, the rest stays in effect.
  • No waiver. If we do not enforce a right, we do not give it up.
  • Assignment. We may transfer these Terms to a successor. You may not transfer them without our consent.
  • Language. These Terms are written in English. Any translation is for convenience only.

20. Contact us

Xonative Tech
26 - Kohinoor One, Faisalabad, Pakistan
Email: info@xonative.com
Phone: +92 319 4300211